WELCOME TO X/NET SUPPORT
Our goal at X/Net is to provide our customers with
fast, efficient support information.
X/NET PRODUCT SUPPORT
To ensure that you receive the appropriate support information as quickly as possible,
please use the following X/Net Customer Incident Reporting Procedures.
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TECHNICAL SUPPORT PHONE NUMBERS
Phone: 1-888-438-9638 x112
Phone: 1-585-425-7047x112
Fax: 1-585-425-2455
M-F 8:30am-5:30pm EST
INCIDENT REPORTING FORM
Fill out this form and email to RochesterSupport@S1.com
X/NET CUSTOMER INCIDENT REPORTING
- In the event that you experience an issue with your X/Net product, download and
fill out the Incident Reporting Form, above.
- Email the report to X/Net via the RochesterSupport@S1.com
mailbox or call 1-585-425-7047 and ask for Technical Support.
- X/Net will review and acknowledge your report within one business day. Response times are outlined in
Incident Reporting Procedures.
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